LEGAL
Privacy Policy
How SagauCo™, TaiOS and our related brands collect, use and protect information.
1. Overview
SagauCo™ (“SagauCo”, “we”, “our”, “us”) operates as a venture & systems studio and family-built venture hub. We develop and run brands and products including TaiOS, RedBack Rubbish Removal, DemonLine and other SagauCo projects.
This Privacy Policy explains how we collect, use, store and protect information across our websites, systems and AI-powered tools.
2. What we collect
2.1 Personal Information
We may collect information such as:
- Name
- Email address
- Phone number
- Business or organisation name
- Location or service area
- Details about your project, enquiry or booking
2.2 Technical Information
When you visit our sites or use our systems we may automatically collect:
- IP address
- Device and browser information
- Pages visited and time spent
- Referring URLs and general usage data
- Cookie and analytics information
2.3 AI Interaction Data (including TaiOS)
When you interact with our AI systems such as TaiOS we may collect:
- Chat messages and conversation history
- Images you choose to upload (for example, photos to assist with quoting)
- Lead and booking details (name, contact, job details)
- Time, channel and context of the interaction
3. How we use information
We use information to:
- Respond to enquiries and provide services
- Operate, maintain and improve our websites and systems
- Power and refine AI tools such as TaiOS
- Send quotes, updates or follow-up communication
- Support internal analytics and planning
- Comply with legal obligations
We do not sell, rent or trade personal information to third parties.
4. Legal basis (for visitors in regulated regions)
Where applicable, we rely on one or more of the following legal bases:
- Your consent
- Performance of a contract with you
- Legitimate interests in operating and improving our services
- Compliance with legal obligations
5. Third-party services
We may use trusted third-party providers for hosting, AI processing and related services, including:
- Cloudflare (hosting, security and delivery)
- OpenAI (AI processing for TaiOS and other tools)
- Netlify or similar (form handling and deployment for some sites)
- Email providers and communication tools
- Booking, CRM or payment platforms used by our brands
These providers process data under their own privacy policies. We only share information with them to the extent required to deliver our services.
6. Cookies and tracking
Our websites may use cookies and similar technologies to remember preferences, support login and security features, and collect analytics. You can usually disable cookies in your browser settings, although some site features may not work correctly if you do.
7. Data storage and security
We use secure cloud infrastructure and reasonable technical and organisational measures to protect information from unauthorised access, alteration or disclosure. No system can be guaranteed 100% secure, but we work to keep risk as low and practical as possible.
8. Data sharing
We may share data with:
- Other brands operated under SagauCo, where relevant to your enquiry
- Service providers who help us operate our systems
- Business clients using TaiOS, where you are contacting them
- Authorities where required by law or to protect rights and safety
9. Access, correction and deletion
You may request access to the personal information we hold about you, ask us to correct inaccurate information, or request deletion where it is no longer required.
Email: hello@sagauco.com.au
Children & Minors
Our services are intended for adults. We do not knowingly collect, store or process personal information from anyone under the age of 18.
If we become aware that personal information has been collected from an individual under 18 without a parent or guardian’s consent, we will take reasonable steps to delete that information as soon as possible.
If you believe a minor under 18 has provided us with personal information, please contact us immediately at hello@sagauco.com.au.
11. Changes to this policy
We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page will be revised when changes are made. Continued use of our sites or systems after an update means you accept the revised policy.
12. Contact
For privacy questions or requests, contact:
SagauCo™
Operated by Thomas Sagaukaz (ABN 54532714102)
Rochedale South QLD 4123
Email: hello@sagauco.com.au